This Privacy Policy outlines how The Skin Fix (“we,” “us,” or “our”) collects, uses, and protects personal information from individuals who visit our website, book services, or otherwise engage with us (“you”). We’re committed to respecting your privacy and safeguarding your Personally Identifiable Information (PII).

Last updated: 7/1/2025

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect two main types of information:

Personal Information:

When you book with us, reach out through our site, or sign up for updates, you may provide details like your name, email address, phone number, and any other information you choose to share.

By entering your phone number, you agree to receive text messages from The Skin Fix. Message & data rates may apply. Frequency may vary. You can reply STOP or UNSUBSCRIBE at any time to opt out, or HELP for more info.

Automatically Collected Information:

We may collect certain technical info like your IP address, browser type, device, and which pages you visit on our website.

Cookies:

We may use cookies and similar tech to understand your browsing behavior and improve your experience. See our Cookie Policy for more info.

2. How We Use Your Information

We use your information to:

	•	Provide our services and keep things running smoothly

	•	Communicate with you about appointments, updates, promotions, and skincare tips

	•	Improve your experience on our site by analyzing performance and content

3. Sharing Your Information

We don’t sell or share your personal information with third parties for marketing purposes. Your mobile information will never be shared with affiliates or third parties for promotional use.

We may share your data only when necessary:

	•	With trusted service providers (like payment processors or website hosts) who help us operate The Skin Fix

	•	If required to by law

	•	In the event of a sale, merger, or business transfer, your data will remain protected under this Privacy Policy

4. Your Rights & Choices

You have the right to:

	•	Access your personal information

	•	Correct any inaccurate or outdated info

	•	Request deletion of your personal data (unless we’re legally required to keep it)

	•	Request a copy of your information in a portable format

To make any of these requests, just contact us using the info below.

5. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we do, we’ll revise the “Last Updated” date at the top of this page. Please check back occasionally to stay informed.

6. Contact Us

If you have questions about how we handle your information, feel free to reach out:

The Skin Fix

Email: info@theskinfix.co

Website: theskinfix.co

Phone: 386-365-3698

Cancellation Policy for Clients

This policy is being disclosed to you, the cardholder, to comply with Card Brand requirements informing you of the following specifications related to canceling services that are being booked with a Business through the Boulevard booking platform.  By booking an appointment through this platform, you are acknowledging your understanding of the policy, the requirements, and are subject to the following terms:

• Appointments can be canceled by you, the cardholder, without a cancellation fee being applied if commenced a minimum of 24-hours before the scheduled start time of your appointment.

• If you, the cardholder, cancel your appointment with less than 24-hours notice per this policy; it is considered a “Late-Cancellation” and is subject to a fee of up to 100% of the scheduled service(s).

• If you, the cardholder, do not contact the business to cancel your appointment with a minimum of 24-hours notice and/or No-Show for your appointment; you are subject to a fee of up to 100% of the scheduled service(s).

• Late appointment arrivals impacting the completion of service are subject to being charged the full price of the scheduled service(s) to the cardholder.

• As a courtesy, appointment confirmation messages are sent 48 hours in advance of appointments by both SMS and email to the contact information given at time of booking. Failing to respond to those confirmation messages could result in your appointment slot being given to another client.

• To ensure a full experience, please arrive at least ten minutes before your scheduled appointment time.

• Applicable taxes and fees will be retained and remitted.